Shipping and Delivery Policy

At Lilac and Lily, we strive to ensure that your shopping experience is seamless, including the delivery of your orders. Please read our Shipping and Delivery Policy for details about shipping timelines, charges, and other terms.

1. Shipping Locations

1.1. We deliver across India.
1.2. Currently, we do not offer international shipping.

2. Shipping Charges

2.1. Shipping charges are calculated at checkout based on the destination and the weight of the products.
2.2. Free shipping may be offered on orders above a certain value, as specified on the website.

3. Delivery Timelines

3.1. Orders are typically processed and dispatched within [Specify Days, e.g., 1-3 business days] after the order is confirmed.
3.2. Delivery timelines vary based on the location and courier service.

• Metro cities: [Specify Days, e.g., 2-5 business days]
• Non-metro cities: [Specify Days, e.g., 4-7 business days]
• Remote areas: [Specify Days, e.g., 7-10 business days]
  3.3. Orders placed on weekends or public holidays will be processed on the next business day.

4. Order Tracking

4.1. Once your order is dispatched, you will receive a confirmation email or SMS with the tracking details.
4.2. You can track your order on the courier partner’s website using the tracking number provided.

5. Failed Delivery Attempts

5.1. If delivery fails due to an incorrect address or unavailable recipient, our courier partner will attempt redelivery.
5.2. After multiple failed attempts, the order will be returned to us. Reshipping charges may apply for redelivery.

6. Delays in Delivery

6.1. While we strive to deliver within the specified timelines, delays may occur due to unforeseen circumstances, including:

• Natural disasters, strikes, or lockdowns.
• Peak holiday seasons.
  6.2. In such cases, we will notify you promptly and work to resolve the issue.

7. Damaged or Missing Items

7.1. If you receive a damaged package or find any items missing, please contact us immediately at [Insert Email/Phone Number] within [Specify Days] days of delivery.
7.2. Provide your order details and photos of the package for verification.

8. Contact Us

For questions or concerns about shipping and delivery, please reach out to us:

• Email: admin@lilacandlily.in
• Phone: +91 9524207999