Cancellation and Refund Policy

At Lilac and Lily, we understand that plans can change, and we aim to provide a flexible and transparent cancellation and refund process.

Order Cancellation Policy

1. Before Dispatch
   • Orders can be canceled before they are dispatched.
   • To cancel your order, please contact us at admin@lilacandlily.in with your order details.
2. After Dispatch
   • Orders cannot be canceled once they have been dispatched.
   • If the order has already been shipped, you can initiate a return as per our Return Policy once you receive the product.

Cancellation Fees

• No cancellation fees are applicable for orders canceled before dispatch.

Refund Policy

Eligibility for Refunds
Refunds will be processed under the following circumstances:

1. If the order was canceled before dispatch.
2. If the product was returned in compliance with our Return Policy.
3. If you received a defective, damaged, or incorrect product.

Refund Process

• Refunds will be initiated within 15 days after approval.
• Refunds will be credited to the original payment method or as store credit, based on your preference.

Partial Refunds
Partial refunds may be granted in the following situations:

• The product is returned but not in its original condition.
• Returns are initiated after the specified return period.

Damaged or Defective Items

• For defective, damaged, or incorrect items, please contact us at admin@lilacandlily.in within 15 days of receiving the product.
• Provide a photo of the item and your order details for verification.

Refund Timeline

• Refunds typically take  15 days to reflect in your account, depending on your bank or payment provider.

Contact Us

For assistance with cancellations or refunds, please reach out to us:

• Email: admin@lilacandlily.in
• Phone: +91 9524207999